Stephen Anderson – Vice President


As vice president of ISB Canada, Mr. Anderson brings an illustrious investigative background and unique expertise in the area of information management, marketing and business development. Since 2001, he has taken the reigns of the company’s marketing efforts, and worked tirelessly to strengthen the quality and breadth of its many B2B partnerships across North America. 

Prior to joining ISB Canada, Stephen honed his leadership skills as security advisor for a major building developer, coordinating security and public access at high-rise buildings in Toronto. He also managed an airport hotel staff of 30, liaising with federal authorities on many security-related investigations. In this role, he had full airport security clearance with the RCMP.

A versatile and highly-skilled project director, Stephen oversaw construction and design of ISB’s company headquarters in Milton, Ontario, equipping it with state-of-the-art security. He is a member of ASIS, the American Society of Industrial Security, IAAI, the International Association of Arson Investigators, HRPAO, the Human Resources Professionals Association of Ontario (as well as its Manitoba counterpart HRMAM), and APRC, the Association of Professional Recruiters of Canada.

Teresa has recently been promoted from ISB's EBS Team Lead to Sales Manager. She possesses an excellent background in investigation and documentation having spent three years as an FSWEP immigration officer for the Canada Border Services Agency based at The Peace Bridge, Fort Erie. There, she interviewed and examined persons seeking entry to Canada to determine admissibility. She also interpreted and enforced the Acts of Parliament, Immigration and Refugee protection Act, the Customs Act, the Criminal Code of Canada, the Controlled Drugs and Substances Act, and the Firearms Act. Teresa began her career at the Refugee Processing Unit Fort Erie and possesses an Honours BA in Sociology from Brock University, with a focus on Criminology.

Maranda brings a strong and diverse background in customer service, hospitality and business management to her role as ISB Customer Relationship Manager. Prior to ISB, she was manager for a leading fitness franchise at two different locations in Ontario. In this demanding position, she was responsible for driving sales, training and team building and improving the customer service experience for its members. Before joining this industry, she worked in customer service at a four star hotel, a member of Ontario's finest Inns, hotels and spas. Maranda is a travel and tourism graduate of Sheridan College Institute of Technology in Oakville.

A great career track record in sales and service has prepared Christopher for his role as ISB Customer Relationship Manager. Before ISB, he taught adults with special needs and helped provide visible and active community opportunities for them. Christopher also assisted in the creation of programs designed to help these special needs adults develop important everyday life skills. Prior to that, Christopher managed the express services division in the automotive industry. As a dealership manager, he was responsible for sales and marketing activities as well as daily business management and administration. Christopher holds a BA in English and History from Lakehead University.

With a strong background in hospitality and corporate event management, Ashley brings exceptional client service skills to her role as ISB Customer Relationship Manager. Prior to ISB, she was hospitality manager, coordinating corporate events and meetings for the Glencairn Golf Club. She also honed her relationship management skills as food and beverage supervisor at Delta Hotel and Conference Centre in Guelph. With her superlative contract negotiation and event execution skills, Ashley is a real asset to the ISB customer relationship management team. She is a hospitality graduate of Fanshawe College in London, Ontario.

Valerie calls on her outstanding security skills and years of administration, customer service and documentation experience to achieve success as operations manager. Prior to ISB Canada, Valerie was the research and development team leader at CoreX Technologies. Prior to that, she was manager of production and circulation for Chronicle Information Resources Ltd. Notably, during her 5 years with the Canadian Trade Index as an advertising contract administrator, she managed and implemented production procedures in accordance to ISO 9001 – making the Alliance of Manufacturers and Exporters Canada (parent company) the first service company in the world to hold such a registered standardization. Another career highlight was working in Kenya as a data evaluator for the Harvard Institute for International Development. Her raw data work sheets were used to identify a revenue shortfall of approximately 7 million US dollars precipitating new legislation to strengthen the pre-shipment inspection process.
Valerie is a registered PI and possesses a Law and Security Administration diploma from Humber College.

With her exceptional customer service skills, Cheryl brings positivity and a great work ethic to her role as Team Lead Insurance. She has been with ISB Canada since 2006 and has proven to be a valuable asset to the company. Prior to that, she worked as an office clerk at Fresh Start Foods, in customer service at Tim Horton’s and as secretary assistant at Jubilee Elementary School.

Lisa brings a passion for efficiency and a keen ability to improve systems to her role as Process Improvement Lead at ISB. Prior to joining ISB, Lisa worked with Statistics Canada collecting and maintaining records for the census and also with the federal and provincial governments clerking at the polls during elections. For several years before that, she lived in China where she founded and directed a preschool, and designed, created, and maintained a website to centralize the distribution of information to expatriates. Lisa has a BA in Psychology and Statistics from the University of Manitoba and also holds a certificate in Principles of Marketing Research from the University of Georgia.

Bart is the brains behind the proprietary software and systems that allow ISB to remain on the leading edge of documentation search and management. His seamless applications and website upgrades have helped ISB respond more quickly and deliver results to its corporate client base, while providing the highest levels of customer service. Prior to ISB, Bart was a programmer at Telemed Diagnostic and holds a BA in Software Development from Seneca College.

For further information, please do not hesitate to contact ISB Canada at
1-800-609-6552 or email us at info@isbc.ca.