ISB Canada Strengthens its Commitment to the Insurance Sector with Hire of Two Dedicated Customer Relationship Managers

TORONTO, January 13, 2010 /CNW/ – ISB Canada, a leading source document retrieval company is strengthening its focus on insurance customers with the appointment of two new Customer Relationship Managers. Maranda Beattie and Christopher McClelland assume their newly created positions, dedicated to improving relationships with insurance clients, effective immediately.

The mandate of these new Customer Relationship Managers is to build relationships with insurance adjusters and increase the quality of ISB’s support to the insurance sector, a key market for this fast-growing company. Through involvement in more insurance events, in-person meetings and training sessions the goal is to provide more targeted and in-demand documentation and background screening services to meet the specific needs of this industry.

“This year, we really want to grow closer relationships with our insurance clients, really become part of their community in order to know and serve them better,” says ISB CEO Gino Fiorucci. “To do this, we have found two smart, driven and customer-centric professionals who are poised to hit the ground running and significantly improve our customer service.”

Maranda Beattie honed her exceptional customer relationship skills through demanding roles in the health and hospitality sector. Prior to ISB, she managed several leading Canadian fitness facilities and worked in customer service at a 4-star Ontario hotel.  Ms. Beattie is a travel and tourism graduate of Sheridan College Institute of Technology in Oakville.

Christopher McClelland brings a strong career track record in sales and service to his role as ISB Customer Relationship Manager. Before ISB, he worked in the social services/non-profit sector working with and developing innovative programs for adults with special needs. Prior to that, he was a service-driven manager of a leading automotive dealership. Mr. McClelland holds a BA in English and History from Lakehead University.

About ISB Corporate

For more than 15 years, ISB Canada has led the way in the delivery of documents and detailed pre-employment background screening. Its services have helped individuals and businesses validate property and casualty insurance claims and source/verify key information on potential new hires.

For media inquiries, please contact

Michael Damm – President, ISB Canada 1-800-609-6552