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Team

Since 1994 our team at ISB Canada has earned a reputation amongst our clients for fast and reliable service. Being available to answer your questions and acting proactively to ensure that you receive results quickly and efficiently is what separates us from the rest.  Have a question? Give us a call and our friendly staff will be happy to assist you.

Michael Thompson, CEO

Michael Thompson is a visionary and performance-focused leader with 20-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to ISB, Mr. Thompson was at the helm of a major Canadian company specializing in supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role at ISB Canada, Mr. Thompson participates on several boards and committees, including the CEO Forum.

Maeve Davis, VP Client Services

An outstanding leader with a deep wealth of insurance and risk management knowledge, Maeve brings 25 years of experience as a senior executive in the Canadian insurance industry. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims. Prior to ISB, Maeve held senior national positions within Canada's largest insurance brokerage, an independent adjusting firm, and a tier 1 commercial insurer. Through her strategic leadership roles and strong relationship-building skills, she has amassed an extensive cross-section of high-profile contacts spanning all levels of the insurance marketplace. Maeve is a Canadian accredited insurance broker, a designated Canadian risk manager, and a fellow of the Insurance Institute of Canada.

Stephen Anderson, SVP Marketing & Corporate Relations

As SVP of ISB Canada, Mr. Anderson brings an illustrious investigative background and unique expertise in the area of information management, marketing and business development. Since 2001, he has taken the reigns of the company’s marketing efforts, and worked tirelessly to strengthen the quality and breadth of its many B2B partnerships across North America. Prior to joining ISB Canada, Stephen honed his leadership skills as security advisor for a major building developer, coordinating security and public access at high-rise buildings in Toronto. He also managed an airport hotel staff of 30, liaising with federal authorities on many security-related investigations. In this role, he had full airport security clearance with the RCMP. A versatile and highly-skilled project director, Stephen oversaw construction and design of ISB’s company headquarters in Milton, Ontario, equipping it with state-of-the-art security. He is a member of ASIS, the American Society of Industrial Security, IAAI, the International Association of Arson Investigators, HRPAO, the Human Resources Professionals Association of Ontario (as well as its Manitoba counterpart HRMAM), and APRC, the Association of Professional Recruiters of Canada.

Ron Hartman, Senior Director, Product & Vendor Management

Ron Hartman has over 25 years of experience providing IT solutions to Fortune 500 companies. Ron is well versed in the issues and challenges faced in the world of product development. Prior to joining ISB Canada, Ron held the role of Director, Insurance Services with ASAP Secured where he was instrumental in negotiating national Enterprise Services Agreements with insurance and restoration companies. Ron has held senior positions as National Account Executive and Senior Account Manager with global technology companies focused on providing solutions to companies in the insurance, transportation, banking and retail industries. Ron’s key strengths include relationship building, identifying new opportunities, requirements gathering, documentation and strategic product planning. Ron holds an Honours BA from York University.

Charlie Charalambous, Director Client Services

Charlie joins ISB Canada with over ten years of experience in risk management, training and working with transportation fleets across Canada. Charlie currently sits on the Board of Directors with the Truck Training Schools Association of Ontario (TTSAO) as their Director of Communications and Public Relations and is the current Chair of the Toronto Chapter of the Fleet Safety Council (FSC). Charlie is also directly involved with annual conferences for both the TTSAO and the FSC.

The addition of Charlie enhances ISB Canada’s commitment to developing the MEE Division. Charlie will be responsible for managing the MEE platform and fostering both new and existing client and partner relationships. Charlie will be continuously seeking opportunities to expand and improve the MEE platform to better service our customers.

Sarah Baldeo, Director Client Services

Sarah joins ISB Canada with over ten years of experience in human capital management, predictive analytics, risk assessment and technology development. In her new role, Sarah will manage all corporate partnerships within the background screening space and will offer services including consulting, while fostering both current and prospective client relationships.

The addition of Sarah enhances ISB Canada’s continued commitment to better service our clients and grow our employment background screening division. Sarah is a member of the NAPBS Communications Committee and sits on the NAPBS Canada Chapter Board of Directors. Her involvement in NAPBS is part of ISB’s commitment to industry best practices in screening and compliance. She also writes for the NAPBS Journal and hr.com.

Sonia Perhar, Human Resources Manager

Sonia Perhar joined ISB Canada in 2017 with over 8 years of proven expertise in Human Resource management, pension and benefits, recruitment, training and development, employee relations and employment law. Sonia is a strategy architect in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Prior to joining Dalton Group, Sonia held HR positions with LSG Group, City of Mississauga and Entertainment One.

Johanna Clifford, Operations Manager, Employment Background Screening & MEE

Johanna Clifford started with ISB Canada in 2010 as an information specialist and was quickly promoted to the Team Lead of ISB Canada’s Employment Background Screening division. She supervises this growing area of business for ISB Canada while also overseeing the maintenance of contractual obligations and PIPEDA compliance. Johanna continues to grow and develop the Employment Background Screening division and has helped customers through contract processes to add value and convenience for our clients.

Julie Camilleri, Operations Manager

Julie Camilleri started with ISB Canada in July 2011 and has proven to be an invaluable member of the Insurance Services Team. Now Manager of Insurance Services and Operations, her wide-ranging knowledge of ISB’s clients, products, and processes is an integral part of ISB Canada’s day-to-day functionality. Also overseeing the Insurance Services Team, she ensures the continuity of high level customer service and the implementation of new processes.

Pamela Beauchamp, Quebec Regional Account Manager

Pamela Beauchamp works out of our Montreal office offering fully bilingual customer service as well as account management. Pamela’s role enhances our current bilingual order centre and Quebec customer service offerings signaling ISB’s continued commitment to better service our Quebec based clientele.

Information Specialists

 

Jenne Harroun, Elysse Barkhouse, Adina Boros, Priscilla Martin, Tracy Rayner, Donna Fakhouri, Dionne Roberts and Corinne Linglet provide excellent customer assistance and expertise on ISB Canada's products and services. They are relied upon daily by the entire staff as they play an integral part in keeping ISB Canada’s standard of excellence.

Wendy Patton, Product and Vendor Manager

Wendy Patton has been with ISB Canada since 2010 and has held several important roles within the company. As ISB Canada’s Sales Administrator, Wendy works closely with the sales team and is the first point of contact with new clients. She is also responsible for organizing company events and coordinating the sales team with clients and industry events. Wendy has proven to be an invaluable asset to the company.

Harpreet Sidhu, IT Manager

Harpreet Sidhu began with ISB Canada in August of 2011 and has built as well as maintained ISB Canada’s website and ordering platform. Harpreet has been responsible for the development and improvement of ISB’s technology and oversees the implementation of processes to improve productivity. Harpreet’s work allows ISB Canada to continue to be a competitive and efficient online shop for our customers.